Refund and Return Policy for Elevated Tracksuit

At Elevated Tracksuit, we take great care in ensuring that every product we offer meets high standards of quality and style. However, we understand that sometimes a purchase may not turn out to be exactly what you expected. Whether you have changed your mind, received a defective item, or simply wish to return a product for any other valid reason, this Refund and Return Policy outlines how we can assist you. Our goal is to make the process as straightforward and customer-friendly as possible, while maintaining clarity and fairness for all parties involved.

Eligibility for Returns

To be eligible for a return, items must be unused, unwashed, and in the same original condition that you received them. This includes all original tags, labels, and packaging. Items that show signs of wear, alteration, or damage caused by the customer will not be accepted for a refund or exchange. Certain types of products, such as those marked as final sale or intimate apparel for hygiene reasons, may not be eligible for return unless they arrive defective or damaged.

We strongly recommend that customers carefully review their orders upon delivery. If you believe an item is eligible for return, please ensure that you initiate the process within the allowable period following the delivery date. Requests submitted beyond that period may not be honored.

How to Initiate a Return or Refund Request

To begin the return process, please contact our customer support team through the contact methods available on our website, Elevated Tracksuit. When reaching out, please provide your order number, the name of the product you wish to return, and the reason for the return. Our support team will guide you through the next steps and provide you with any necessary instructions or documentation.

Please do not send any items back to us without first receiving confirmation and return instructions from our team. Returns sent without prior authorization may not be processed and could be returned to the sender at their own responsibility.

Refund Process

Once your returned item has been received and inspected by our team, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the same payment method that was used for the original purchase. Please note that depending on your payment provider, it may take some time for the refund to be reflected in your account after we have processed it.

In the case of approved returns, refunds will generally cover the full purchase price of the eligible item. However, certain original service costs may not be refundable. If a product is found to be non-returnable due to customer misuse or failure to follow care instructions, no refund will be issued, and the item may be returned to the customer upon request.

Exchanges

If you wish to exchange an item for a different size, color, or style, we recommend initiating a return for the original item and placing a new order for the desired product. This helps ensure that the product you want remains available while your return is being processed. Exchanges may also be handled directly through our support team depending on the nature of the issue, such as in cases of defective or incorrect items.

Damaged, Defective, or Incorrect Items

In the rare event that you receive a damaged, defective, or incorrect item, please contact our customer support team immediately upon discovery. We will work with you to resolve the issue promptly, which may include a refund, replacement, or alternative solution at no additional responsibility to you. For such cases, you may be asked to provide photographs or a brief description of the issue to help us understand and address it efficiently.

Non-Returnable Items

Certain categories of products cannot be returned. These include, but are not limited to, items marked as “final sale,” gift cards, and any product that has been customized or personalized specifically for you. Additionally, items that have been washed, worn, or altered in any way will not be accepted for return. We encourage you to thoroughly review your selections before completing your purchase.

Final Notes

Elevated Tracksuit reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. By making a purchase on our website, you acknowledge that you have read and understood this policy.

Our commitment is to provide you with stylish, high-quality products and supportive service throughout your shopping experience. Should you have any questions regarding returns or refunds, please reach out to our support team through the official contact options provided on our website. We are here to help and will respond to your inquiry as soon as possible.